Useful Telephone nubmers:
Below you will find a list of useful telephone numbers, if you would like to suggest other numbers to be included here, please get in touch with us by using the contact us link at the top of this page.
- Berwick-upon-tweed Borough Council - 01289 330044
- Northumberland Care Trust - 01670 394400
- Northumberland County Council - 01670 533000
- NHS Direct - 0845 46 47
- Stop smoking helpline - 01670 813135
- Berwick Infirmary - 01289 356600
- Berwick Social Services - 01289 334000
- Belford Medical practice - 01668 213738
- Seahouses - The Surgery - 01665 720917
- Seahouses - The Health Centre - 01665 720917
- Wooler - Burnhouse Surgery 01668 281575
- Wooler - Glendale Surgery - 01668 281740
- Berwick - Union Brae and Norham Practice - 01289 330333
- Norham - Pedwell Way - 01289 382265
- Berwick - Well Close Square - 01289 356920
- Northumberland Children's Information Service 0800 023 4440
Useful Website addresses: (external sites)
A to Z of Council Services in Berwick-upon-Tweed
You can downlaod a PDF version here.
Welcome to this guide which has been produced by Berwick-upon-Tweed Borough Council. Please keep this directory by your phone. We hope it will be a handy guide to services provided by both the Borough and County Councils. Its aim is to help you get through to the right extension, fast.
Councillor Elizabeth Hunter
Leader
Berwick-upon-Tweed Borough Council
Key to the A - Z
01289 numbers are mainly Borough Council services except the ones marked (NCC).
01670 numbers are for the County Council plus some freephone numbers and 01289 numbers marked (NCC).
If you require this document in another format or in a language other than English please contact the Council on 01289 330044.
A
Abandoned Vehicles
(reports of) 0800 169 44 66
Abnormal loads 01670 534293
Accidents at Work 01289 301734 / 301821
Accounts (Borough) 01289 301761 / 301762
AIDS (HIV/AIDS) 01289 301826
Alarms
for Elderly People 01289 301831
Allotments 01289 301711 / 301749
Alterations –
Council & former
Council Dwellings 01289 301812
Animals –
Illegal Imports
(Trading Standards) 01670 534585
Animals
(Licensing) 01289 301734
Anti-Social Behaviour 01289 301766
Archives –
Berwick Record Office 01289 301865
Asbestos 01289 301734 / 301821
B
Benefits (Council Tax
& Housing) 01289 301751 / 301752 /
301756 / 301757
Berwick Borough Local
Strategic Partnership 01289 301864
Boat Launching,
Beadnell – Admin only 01289 301862
Boat Launching,
Beadnell – Site Office 01665 721259
Bonfires 01289 301734 / 301821
Booking of Public
Halls and Rooms 01289 330044
Border Marches 01289 301860
Bottle Banks 01289 301825
Bridges 0808 100 8910
Budget (Council) 01289 301730
Building Conservation 01289 301847
Building Control 01289 301844 / 301846
Burials 01289 301811/ 301711
Bus Shelters 01289 301816
Business Rate
Enquiries 01289 301744
Business Support 01670 533933
Byelaws 01289 301711 / 301749
C
Car Parks:
Maintenance 01289 301816
Tickets/Permits 01289 301862 / 301861
Caravan Licensing 01289 301734
Cash Office 01289 301771 / 301772
CCTV System 01289 301716
Cemeteries 01289 301811
Census Information 01289 301870
Chemicals (Storage,
Spillage, Pollution) 01289 301734 / 301821
Child Protection (NCC) 01289 334000
Childminders 01670 534447
Children’s Play Areas
(maintenance) 01289 301816
Civic Events / Mayoralty 01289 301718
Civil Contingencies
Planning 01289 301716 / 301721
Coast Protection 01289 301810
Community Safety
Strategy (Borough) 01289 301766
Complaints:
County Council Services 01670 533209
Borough Council Services 01289 330044
Concessionary Travel 01289 330044
Consumer Protection
Offences 01670 540074 / 502306
Contaminated Land 01289 301734
Council & Committee
Meetings/Administration 01289 301716 / 301720
/ 301721
Council Performance Plan 01289 301863 / 301705
Council Tax: Enquiries 01289 301741 / 301742
/ 301745
Benefits 01289 301751 / 301752
/ 301756 / 301757
Creditor Payments 01289 301763 / 301764
Crime and Disorder
Reduction Partnership
(CDRP) 01289 301716 / 301766
Cultural Strategy 01289 301801
Cycle Routes 01670 533973
Cycling Development 01289 301860
D
Dangerous Buildings /
Structures 01289 301844 / 301846
Data Protection 01289 301782
Debtors 01289 301754
Demolition (Enquiries) 01289 301844 / 301846
Development Briefs 01289 301849
Development Enquiries
(Commercial /
Large Scale) 01289 301850
Development Enquiries
(Householders) 01289 301871
Development Policy 01289 301847/301849
Disabled Facility Grants 01289 301812
Dog Fouling 01289 301821 / 301734
Dog Warden 01289 301734 / 301821
Drains and Sewers
(Complaints) 01289 301816 / 301727
Drains and Sewers
(Private Drain Unblocking) 01289 301816 / 301727
Drugs Reference Group 01289 301766 / 301826
Dumping (Refuse) and
Fly Tipping 01289 301734 / 301821
E
Economic Regeneration 01670 533913
E-Democracy 01289 301716 / 301721
Education
(General Enquiries) 01670 533636
Electoral Administration /
Enquiries 01289 301720 / 301722
Electoral Registration 01289 301720 / 301722
Emergency Duty Team
(Social Services) 0845 6005252
Emergency Planning
(Borough) 01289 301716 / 301717
Environment and Environmental
Charter (LA21) 01289 301828
Environmental Health
(General Enquiries) 01289 301734 / 301821
European Issues:
General Enquiries 01670 533910
European Policy 01670 533965
Funding Opportunities 01670 533942
Kickstart Programme 01670 533921
Event Safety 01289 301716
F
Fence Repairs
(Council Housing) 01289 301835 / 301837
Fire and Rescue
Service
Fire Safety
Fire Education 01670 533000
Fireworks (Registration
/ Underage Sales) 01670 533000
Flooding 01289 301811
Food Hygiene and
Complaints 01289 301734 / 301821
Food Poisoning 01289 301821 / 301734
Football Pitches
(Booking) 01289 301816
Footpaths 01289 301727
Foster Care 01670 534450
Freedom of Information 01289 301710
Funfairs 01289 301811 / 301716
G
Gaming Machines 01289 301804
Grants:
Voluntary Organisations 01289 301716
Sporting Organisations 01289 301823
Home Renovations 01289 301812
Grass Cutting 01289 301816
Gritting and Snow
Clearance 0800 616 794/ 01289 301816
Guild Hall:
Bookings 01289 330044
Facilities 01289 330044
Gypsies 01289 301734 / 301821
H
Hazardous Waste 01289 301734 / 301821
Health and Safety at Work 01289 301734 / 301735
High Hedges 01289 301870
Highways (Maintenance/
Gritting/Flooding) 01289 301816
Highways
(Skips/Scaffolding) 01289 301816
Holocaust Memorial Day 01289 301716 / 301717
Home Safety Advice 01289 301735
Housebound Library
Service (NCC) 01289 334051
Houses in Multiple
Occupation (Complaints /
Advice) 01289 301734 / 301821
Housing:
Advice 01289 301833 / 301834
Benefits 01289 301751 / 301756 / 301757
Homelessness 01289 301833 / 301834
Large Scale Voluntary
Transfer 01289 301830
Repairs and Maintenance 01289 301835 / 301837
Right to Buy Scheme 01289 301711 / 301749
Sheltered Special
Needs Housing 01289 301833 / 301834
I
Industry /
Commercial Advice 01289 301801
Infectious Diseases (Food) 01289 301827 / 301734
Information and
Internet Service (Library)(NCC) 01289 334051
Insurance Matters 01289 301762
Invoices 01289 301754
J
Job Vacancies – See Local Press/Job Centre Plus
L
Land Charges
Register/Searches 01289 301718
Landscape Matters 01289 301870
Legal Services 01289 301710 / 301711
Leisure and Recreation 01289 301860
Library: (NCC)
Berwick 01289 334051
Seahouses 01665 720923
Wooler 01668 281409
Licences:
Animals 01289 301734
Caravans &
Camping Sites 01289 301734
Pet Shops 01289 301802
Licensing: 01289 301804
Alcohol (Retail Sale and Supply)
Amusements with Prizes
Charitable - House to House Collections
Charitable - Lotteries
Charitable - Street Collections
Entertainment - Boxing or Wrestling
Entertainment - Dance and Facilities for Dancing
Entertainment - Films / Cinema
Entertainment - Indoor Sporting Events
Entertainment - Live and Recorded Music
Entertainment - Plays / Theatre
Gambling Act 2005
Hackney Carriages (Owners and Drivers)
Late Night Refreshment (Hot Food and Hot Drink)
Licensing Act 2003
Private Hire Vehicles (Owners, Drivers and Operators)
Street Trading
Taxis (Hackney Carriages and Private Hire Vehicles)
Listed Building Permissions 01289 301870
Litter 01289 301734 / 301821
Local Development
Framework 01289 301847 / 301849
Local Plan 01289 301847 / 301849
M
Maltings Arts Centre 01289 330999
Markets Registration 01289 301734
Meals on Wheels (NCC) 01289 306746
Mental Health (NCC) 01289 356910
Minerals & Waste Planning 01670 533000
Mobile Library Timetables 01670 533000
Museum s 01289 301869
N
Nature Conservation 01670 533089
Noise Nuisance 01289 301734 / 301821
Non-Domestic Rates 01289 301744
Northumberland Strategic
Partnership 01670 500630
O
Oil Spillage 01289 301734 / 301735
Ordnance Survey Plans 01289 301845
Outside Bodies
(Membership) 01289 301716 / 301717
P
Parish Councils 01289 301716 / 301717
Parking Enquires 01289 301861 / 301862
Parks and Open Spaces 01289 301816
Performance Indicators 01289 301705
Pest Control 01289 301734
Planning:
Administration
(Applications) 01289 301870
Administration (Policy) 01289 301870
Enforcement (Complaints) 01289 301840
Listed Building
Permissions 01289 301870
Pollution 01289 301822 / 301821
Press & Public Relations 01289 301863
Private Water Supplies 01289 301824 / 301734
Public Conveniences 01289 301824 / 301734
Public Transport 01289 301810 / 301811
R
Radon 01289 301822
Records Management 01289 301716 / 301865
Recycling Scheme 01289 301825 / 301735
Refuse Collection 01289 301811
Regeneration 01289 301801
Register of Electors 01289 301720 / 301722
Remembrance Sunday 01289 301716
Renovation Grants 01289 301812
Rents (Council Houses) 01289 301753
Rent Rebates 01289 301756 / 301757
Riding the Bounds 01289 301801 / 301718
Rights of Way 01289 301711
Riverside Walks
(Walking to Health) 01289 301774
for all Roads enquiries, including:
Closures
Maintenance & Repair
New Accesses
New Development
Roadwork Delays
Street Lighting
Sweeping
Traffic Counting
Traffic Lights
please contact
Highways Enquiries: 0808 100 8910
Rodents & other Pests 01289 301734
S
Safety Advisory Committee 01289 301716
Safety of Goods
(Trading Standards) 01670 534585
Satellite Dishes 01289 301845
Scaffold Licences 01289 301811
Schools:
Admissions 01670 533636
Free School Meals 01670 533636
Governors 01670 533612
Pre-School/Early Years 01670 534368
Special Needs 01670 533681
Standards 01670 533529
Curriculum 01670 535126
Transport 01670 533644
Seagulls 01289 301734 / 301822
Skip Licences 01670 533000
Social Services Office (NCC) 01289 334000
Sports Development 01289 301823
Street Naming,
Numbering & Signs 01289 301816
Student Support Enquiries 01670 533088
Sundry Debtors 01289 301754
Swan Centre for Leisure 01289 330603
T
Taxis (Vehicle & Driver
Licensing & Enforcement) 01289 301804
Tobacco (Underage Sales) 01670 534585
Tourism:
Accommodation
Registration 01289 301860
Accommodation
(complaints) 01289 301860
Holiday Guide Advertising 01289 301860
Marketing/Promotions 01289 301860
Promotions & Publicity 01289 301860
Special Events 01289 301860
Tourist Information Centres:
Berwick 01289 330733
Seahouses 01665 720884
Wooler 01668 282 123
Town Twinning 01289 301720
Toxic Waste 01289 301822 / 301821
Trading Standards 01670 534585
Transport Policy 01670 533644
Trees/Landscape 01289 301870
V
Vehicles ( Sale of
Unroadworthy) 01670 540074
Vehicles (Abandoned) 0800 169 44 66
Vehicle Access 01289 301816 / 301810
Verge Cutting 0800 161794
Video Recordings
(Classifications) 01670 534585
W
Water Pollution/Sampling 01289 301734
Weights & Measurements 01670 534585
Wheeled Refuse Bins 01289 301734
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